UNITED STATES SHIPPING POLICY

We offer Free USPS Priority Mail Shipping for orders over $200. For orders under $200, rates are calculated by weight. You can take advantage of our discounted commercial plus rates for your orders. We offer Priority Mail and Express Mail. You may view your shipping options and costs before checkout. Shipments made with Priority Mail usually arrive within 3-5 business days. Express Mail usually arrives within 2-3 business days. Typically, orders placed before 4pm Pacific time ship the same day. Orders placed on weekends ship Monday. You will receive a tracking number once your order is processed and you can continue to track your order online. If you need a DHL or FedEx option contact us at team@blackember.com. 

We only charge sales tax to shipments in California.

INTERNATIONAL SHIPPING POLICY

Shipping to Anywhere in the World is calculated by weight. You can take advantage of our discounted commercial plus International rates for your orders. We offer International Priority Mail and International Express Mail. You can view your shipping options and costs before checkout. Shipments made with Priority Mail usually arrive within 6-10 business days. Express Mail usually arrives within 3-5 business days. Typically orders placed before 4pm US Pacific time ship the same day. Orders placed on weekends ship Monday. You will receive a tracking number once your order is processed and you can continue to track your order online. Once your order reaches your country, your national carrier completes the shipment. You may enter the same tracking number into your national carrier's tracking system to view more detailed information online. If you need a DHL or FedEx option contact us at team@blackember.com. 

Our International rates are for the shipping cost only. We are not responsible for duties, taxes or other charges levied by the importing country. All import costs are the responsibility of the recipient. 

PREORDER POLICY

Products in high demand are offered for preorder to ensure that you receive your product as soon as it arrives. We charge your card at the time of purchase to ensure your reservation. To thank you for your early order we offer deep discounts during the preorder period. If you change your mind, you may cancel your order at anytime before the preorder period ends. You will find estimated delivery times on each product page. If you have questions about preorder products email us at team@blackember.com.

LIFETIME WARRANTY

All Black Ember products are backed by a lifetime guarantee to be free of defects in materials and construction. We repair or replace any items found to be defective in materials and/or workmanship at no charge to you and we cover the cost of shipping too, even for international orders. The warranty applies to the original owner only and does not cover normal wear-and-tear or abuse.

RETURN POLICY

Black Ember stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days for a full refund, less shipping. Items must be in brand new condition with tags attached. Allow 5-7 business days to process your refund. Contact us at team@blackember.com to let us know why you would like to return your items.

SECURE CHECKOUT
Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the "s" in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source. 

PRIVACY POLICY
Black Ember is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join our community will never be shared with any third party for any reason, period.